Be Our Guest

Tips for a Great Show Experience - Guest Services - photo by Megan Appell

The next three months at the Erwin Center will be full of spectacular events! This week, we have Imagine Dragons with special guests The Naked And Famous and Nico Vega and then Gala of the Royal Horses. In March, we will host the UIL Girls and Boys High School Basketball State Championships, WWE LIVE: ROAD TO WRESTLEMANIA and the first-ever iHeartRadio Country Festival! But the fun doesn’t stop there , April brings Sesame Street Live “Make a New Friend” and Monster Jam! With all of these upcoming events, it is our mission to provide all of our guests with great customer service to ensure a wonderful experience at our beloved arena. Check out some of the services we offer to our guests.

Guest Services

Tips for a Great Show Experience - Guest Services - photo by Megan Appell
During an event, our staff at the Guest Services Center can assist you with wheelchair escorts, listening devices, lost children and lost and found items. Guest Services is located on the arena concourse level outside of section 27. If you see the Jody Conradt statue, then you’re at the right place! At the Guest Services Center you can…

  • Request a wheelchair escort. (you can also do this at the Red River doors)
  • Pick up a listening device – free of charge. All you need to bring is a valid government-issued ID.
  • Report your lost item or return an item that does not belong to you. However, after the event has concluded, the lost and found items will be moved to the back door security    entrance. To check to see if an item has been found, please call (512) 471-5790 or email lostandfound@erwin.utexas.edu.

In the unfortunate event that you have lost a child, please find an usher or event staff to assist you or report to Guest Services. Lost children during events will be brought to Guest Services.

Sign Interpreters

If you would like to request interpreting services for one of our events, please call Thom Ramirez, box office manager, at (512) 471-2656. All requests should be received two weeks before the scheduled event. Please note that the content of some events may not be translatable to sign language.

Text “FRANK”`

Tips for a Great Show Experience - Text Frank - photo by Megan Appell
Text “FRANK” is our newest initiative which allows guests to report an issue immediately to our event management staff. Just text “FRANK” space, your issue and location to 69050, and our staff will assist you in a timely manner. Standard message and data rates may apply.

First Aid

If you need immediate medical attention during an event, Emergency Medical Technicians from the City of Austin and Frank Erwin Center personnel can assist you at the First Aid Station. The station is located outside section 26 on the arena concourse level. Please ask the nearest event staff or usher for assistance.

Visit the Frank Erwin Center website to see who's coming, and subscribe to Be the First to Know to get a jump on upcoming pre-sales and ticket giveaways.

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