On Tuesday, Nov. 12, 2013 one lucky Cub Scout from Pack 202 in Cedar Park got a behind-the-scenes look at what it’s like to prepare for an event at the Erwin Center. His father, an usher supervisor, was able to show him around the building and talk with different departments about their roles in helping put on events. Read below to learn about this father and son experience.
I have been a Frank Erwin Center usher for six years. It’s a fun and flexible job where something unexpected happens at almost every event. When I saw that my son’s Cub Scouts Tiger Cub electives included a visit to an adult’s workplace, I thought my workplace would be much more exciting for him than my wife’s insurance company. And when I saw that one of his Tiger Cub achievements included learning the rules of a sport and attending a game, taking my son to a UT men’s basketball game seemed perfect.
I bought two tickets to Texas vs. South Alabama, and received permission from my boss to bring my son along before the game to see exactly how the building prepares for an event. When we arrived at the arena, we first attended the briefing with the usher staff, which included a mix of serious business, humor and family camaraderie. Then, we wandered the building talking with staff from the box office, concessions and catering, the sound booth, the maintenance team and the clean-up crew. Learning about all the aspects of event operations and seeing them in action first-hand was a great experience my son and I both enjoyed.
When the doors opened to the public, I took off my staff credentials and we had our tickets scanned at the door. We were suddenly transformed from staff to attendees. We cheered on the Longhorns, singing “The Eyes of Texas” and chanting “De-fense! De-fense!” and “Go Horns Go!” My son even decided what dance he’d do if he ended up on the big screen during a timeout. I treasured the excuse to spend time with him, talking and laughing and eating huge, salty pretzels. But beyond that, it was a powerful reminder as an usher what it’s like to attend an event and what expectations I have as a guest, a fan and a customer.
Oh, and Texas won. Hook ‘Em!
– Rod Haden, Usher Supervisor
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