The Frank Erwin Center will expand the implementation of our evolving and enhanced security plan for the facility. The expansion includes new walk-through metal detectors at every arena entrance and size restrictions on bags allowed into the building by patrons. To accommodate the additional time needed for the new security procedures, doors will open 90 minutes prior to most events. Guests are encouraged to arrive early to ensure entry in a timely manner.
In order to increase the efficiency of this process, guests should minimize the number of personal items they bring and remove any items that may trigger the alarm before walking through the detectors. If an alarm sounds, the guest will be subject to a secondary screening, which may delay entry into the arena.
Only soft sided bags no larger than 12” x 12” x 12’’ that can fit fully beneath the arena seat will be permitted inside. Patrons who have bags larger than the permitted size will be asked to return them to their vehicles or discard them. This is in addition to the existing policy that all bags, purses or personal items of any size are subject to search. An exception will be made for medically necessary items after proper inspection. We are unable to store over-sized or prohibited items.
The enhanced security plan aims to strengthen security procedures already in place and ensure the safety of patrons. NBA and NHL arenas have similar security measures already in place and non-professional sports venues are also adding to their security plans.
No outside food or drink
No backpacks or purses or bags larger than 12”x12”x12”
No recording devices
No hard containers
No firearms, weapons or fireworks
No banners or noisemakers
No items deemed unacceptable by building management
Frequently Asked Questions
Q: Can I refuse to go through a metal detector?
A: Yes, fans who opt to not go through the metal detector will be wanded, which may delay entry into the arena.
Q: Do I need to remove my belt, shoes, and jacket?
A: Fans will not have to remove their belts, shoes and jackets. Our new state-of-the-art walk-through metal detection systems are able to account for certain personal belongings and will not trigger the alarm.
Q: Is there a lane for fans that do not have bags or purses?
A: Fans without bags or purses will have expedited entry through a designated and dedicated line at the A, C, D and Red River doors only.
Q: How do the increased security measures affect fans with wheelchairs?
A: Our metal detectors are wide enough to allow easy entrance into the venue. However, wheelchairs will likely trigger an alarm. If the alarm is triggered, the guest will be checked with a metal detector wand.
Q: I have a medical device that sets off metal detectors. What is going to happen to me at the gate?
A: If a medical device sets off an alarm, the guest will be checked with a metal detector wand. Our metal detectors will not have any adverse effect on medical devices, e.g. pacemakers, joint replacements, oxygen tanks, etc.
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